The Effectiveness of the LAPOR Application of the Office of Communication and Informatics in Capturing Community Aspirations

Authors

  • Jamaluddin Fawaid Muhammadiyah University of Sidoarjo
  • Didik Hariyanto Universitas Muhammadiyah Sidoarjo

DOI:

https://doi.org/10.37826/spektrum.v11i3.535

Keywords:

Applocation, Diskominfo, Goverment, LAPOR, Public Communication

Abstract

LAPOR namely an application for public complaints is one of the steps taken by the central government to anticipate the need for feedback from the public on the services provided by the government. Feedback in providing services is important because it can be a material for improvement for Sidoarjo Regency Government agencies. The benefits of conducting research are to find out the effectiveness of the application of LAPOR, as well as to find out what factors are the strengths, weaknesses, opportunities, and threats in implementing LAPOR in Sidoarjo. This research refers to the theory of Organization Public Relationship (OPR). This study uses a qualitative method with a descriptive approach, with the subject being the focus of the Sidoarjo Regency Communication and Information Service, while the object is the People's Online Aspirations and Complaints Service (LAPOR). The results of this study show that the LAPOR application involves public participation and increases two-way interaction between the community and the government in overseeing development programs. This has proven to be effective from the 2023 reports for January and February which show that there are relatively many complaints coming in, and the average number of complaints in that month is road infrastructure. The application of LAPOR in the city of Sidoarjo may face several obstacles, including limited access and understanding of technology, not all people have adequate access to the internet or the devices needed to use the LAPOR application.

References

Apter, E. D. (1985). Politik Modernisasi. Jakarta: Gramedia.

Dwiyanto, A. (2014). Mewujudkan Good Governance Melalui Pelayanan Publik. Yogyakarta: UGM Press.

Hariyanto, D. (2021). Buku Ajar Pengantar Ilmu Komunikasi. Sidoarjo: UMSIDA Press.

Hariyanto, D., Dharma, F. A., & Sukmana, H. (2021). Public Communication Model Of The Sidoarjo Regency Goverment In Facing The New Normal Covid-19. Al-balaqh Jurnal Dakwah dan Komunikasi, 329-356.

Hinaya, S., Kholidah, S. N., & Rahima, S. N. (2022). Efektivitas E-Lapor dalam Upaya Peningkatan Kualitas Pelayanan di Diskominfo Kabupaten Bandung. PRAJA.

Karnay, S. (2020). Penerapan Elektronik Goverment pada Dinas Komunikasi dan Informatika Statistik dan Persandian Provinsi Sulawesi Selatan. Makasar: Universitas Hasanudin.

Kartini Rosmalah, & Agustianingrum, S. (2021). The Effectiveness of Ruangguru Instagram Account Message as Digital Marketing Communication. Jurnal Spektrum Komunikasi, 9(2), 162-179. https://doi.org/10.37826/spektrum.v9i2.124

Kriyantono, R. (2017). Teori-Teori Public Relations Perspertif Barat & Lokal : Aplikasi Penelitian dan Praktik. Jakarta: Kencana.

Labolo, M. (2014). Memahami Ilmu Pemerintahan. Jakarta: Rajawali Press.

Liliweri, A. (2011). Komunikasi Serba ada Serba Makna. Jakarta: Kencana.

Mahmudah, I. Z., Evi Susanti, Ahmad Faiz Muhammad Noer, & Suko Widodo. (2022). Effectiveness Analysis of Peduli Lindungi in Community Activities Restrictions during The Covid-19 Pandemic. Jurnal Spektrum Komunikasi, 10(4), 353-365. https://doi.org/10.37826/spektrum.v10i4.371

Naim, U. (2017). Relasi Pemerintah Desa dan Supradesa dalam perencaan dan penganggaran Desa. Yogyakarta: Pustaka Pelajar.

Ngafifi, M. (2014). Kemajuan Teknologi dan Pola Hidup Manusia dalam Perspektif Sosial Budaya. Jurnal Pembangunan Pendidikan : Forndasi dan Aplikasi.

Nurdin, A. H. (2018). Menuju Pemerintahan Terbuka (Open Goverment) melalui Penerapan E Goverment. Jurnal MP (Manajemen Pemerintahan).

Pamudji, S. (1983). Perbandingan Pemerintah. Jakarta: Bina Aksara.

Pramono, M. B. (2023). Analysis Integrated Marketing Communication Reddoorz East Java 1 in Redseller Application. Jurnal Spektrum Komunikasi, 207-220.

Rangkuti, F. (2015). Analisis SWOT teknik membedah kasus bisnis. Jakarta: Gramedia Pustaka Utama.

Sugiyono. (2014). Metode penelitian kuantitatif, kualitatif dan R&D. Bandung: Alfabeta.

Downloads

Published

2023-09-30

How to Cite

Jamaluddin Fawaid, & Hariyanto, D. (2023). The Effectiveness of the LAPOR Application of the Office of Communication and Informatics in Capturing Community Aspirations. Jurnal Spektrum Komunikasi, 11(3), 305–314. https://doi.org/10.37826/spektrum.v11i3.535